Terms of Service — Ledger Synapse

1. Agreement to Terms

By accessing or using Ledger Synapse ("Service"), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, organization, or accounting firm, you represent that you have the legal authority to bind that company.

2. Multi-Organization Isolation & Account Security

You are responsible for maintaining the confidentiality of your account credentials, enforcing multi-factor authentication (MFA) where mandated by your organization administrator, and managing role-based access controls within your organization. All organization records are logically partitioned with PostgreSQL Row-Level Security (RLS). You agree to immediately notify us of any unauthorized use or security breach.

3. Intellectual Property & Customer Financial Data

You retain all exclusive rights, title, and ownership in and to all financial transactions, general ledger vouchers, trial balances, invoices, and statutory tax filings uploaded or generated in the Service ("Customer Data"). Ledger Synapse claims no ownership over your organization's financial records.

4. Artificial Intelligence Governance & Fair Use

Autonomous reconciliation, anomaly detection, and reporting workflows utilize AI models governed by the following commitments:

Zero Model Training: Your financial figures and voucher descriptions are strictly never utilized to train third-party foundation models.
Human-in-the-Loop Auditability: AI recommendations, OCR extractions, and variance commentary require human review and confirmation before posting to the general ledger.
Fair Usage Quotas: AI task routing is subject to monthly organization token quotas. Overages are governed by organization soft-cap notifications and hard-cap thresholds configured by administrators.
Organization BYOK Support: Enterprise organizations may supply their own API keys via Supabase Vault for direct provider billing and sovereign governance.

5. Service Level Agreement (SLA) & Availability

We target a 99.9% monthly service uptime for enterprise organizations, excluding scheduled maintenance windows announced in advance. Automated PostgreSQL backups are executed continuously with point-in-time recovery (PITR) and multi-region disaster readiness.

6. Statutory Compliance & Audit Readiness

The platform is architected to facilitate compliance with UAE Federal Decree-Law No. 47 of 2022 (Corporate Tax), UAE Federal Decree-Law No. 8 of 2017 (VAT), and KSA ZATCA Phase 2 e-invoicing. While the platform provides automated tools, the organization remains solely responsible for the legal accuracy of statutory filings submitted to tax authorities.

7. Governing Law & Inquiries

These Terms shall be governed by and construed in accordance with the applicable laws of the United Arab Emirates. For legal inquiries, please contact our counsel at: admin@ledgersynapse.com.